Delete manual roles to prevent LTIs from becoming confused

Delete manual roles to prevent LTIs from becoming confused

Various LTIs (such as Gradescope, Echo360, etc.) sometimes have issues if someone has multiple roles in one class. For instance, if they are manually added as a Participant on January 1st and the system adds them as a TA on January 5th, the LTI sometimes has issues figuring out what level of access to give when both role-levels are given.

The solution to this is to remove the manually given role.
  1. Select the student name from the People page
  2.  A side panel may pop up. If it does, click on the student name within that
  3. Scroll down to "Membership(s)"
  4. Locate the class and the undesired role
  5. Select "Delete" for the undesired role
  6. A pop-up will appear that states "bruinlearn.ucla.edu say: Are you sure you want to delete this enrollment?" Select Yes
  7. The undesired role should be deleted

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